국제 배송

We maintain a 14-calendar-day return period commencing from the date of delivery. All return requests must be initiated within this timeframe through our designated return portal.

Required documentation includes:

• Original order confirmation
  
• Return merchandise authorization (RMA) number
  
• Proof of purchase
  
• Original product packaging
  
• All accompanying documentation and accessories

Refunds are processed to the original payment method within 3-5 business days of receiving and inspecting the returned merchandise. Additional 3-7 business days may be required for the funds to appear in your account, depending on your financial institution.

Products eligible for return must meet the following criteria:

• Within the 14-day return window
• Unused and in original condition
  
• Complete with original packaging and all components
  
• Accompanied by valid proof of purchase
• Not classified as final sale or non-returnable

The following categories are non-returnable:

• Personal hygiene products
• Customized or personalized merchandise
• Clearance or final sale items
• Opened software or digital products
• Perishable goods
• Items with removed tags or altered condition

Original condition requires:

• All original tags and labels attached
• No signs of wear, use, or alterations
• Original packaging intact and undamaged
• All original components and accessories included
• No evidence of exposure to smoke, pets, or environmental contaminants

For defective merchandise:

1. Report within 24 hours of delivery
2. Provide detailed description and photos
3. Receive prepaid return label
4. Return for full refund or replacement
5. No restocking fee applies

Gift return options (if approved)

• Store credit issued at the current selling price
• Exchange for alternate items
• Refund to the original purchaser (requires authorization)

A gift receipt is required to process any return.

Follow these steps to initiate a return:

• Access our return portal
• Enter your order number and email
• Select items for return and specify reason
• Receive RMA number and return instructions
• Package items according to provided guidelines
• Ship using authorized carrier with tracking

Proper return packaging must:

• Utilize original product packaging when possible
• Include adequate protective materials
• Secure all loose components
• Display RMA number clearly
• Meet carrier-specific requirements
• Prevent damage during transit

Approved return shipping methods:

• Use authorized carriers only
• Include tracking number
• Insure valuable items
• Retain proof of shipping
• Follow provided return label instructions

International returns require:

• Additional processing time (10-15 business days)
• Customer responsibility for duties/taxes
• Compliance with customs regulations
• International tracking number
• Declared value documentation

You can track your return through the following options:

• Online return portal
• Order tracking number
• Contacting customer service
• Email status updates
• Account dashboard

You can reach us via:

• Contact form
• Live chat

Response time: Within 24 business hours except holidays and weekends

Seasonal adjustments may include:

• Extended return windows for holidays
• Special terms for promotional returns
• Potential processing delays during peak season
• Temporary restrictions in high-volume periods

We offer a special consideration process, which includes:

• Submitting a detailed explanation of your issue
• Providing any supporting documentation
• A case-by-case evaluation
• Management review if necessary
• A written determination will be provided

Refund components include:

• Original product cost
• Standard shipping charges (for defective items)
• Applicable taxes

Note: Customers are responsible for return shipping costs for approved returns unless the item is defective or differs from the description.

Potential refund deductions include:

• Restocking fees (10-25% based on item value)
• Missing component charges
• Damage assessment fees
• Original shipping costs (non-defective returns)

For partial order returns:

• Refunds are prorated based on returned items
• Original shipping charges are non-refundable
• Individual item restocking fees apply
• Bundle or promotional pricing may be adjusted