Delivery Services to Israel, Ukraine and during COVID-19 Pandemic - Updates

Shipping Delays and Cancellations Due to COVID-19 Outbreak

Since March 2020, the world has been facing an unprecedented challenge caused by the coronavirus pandemic. As a result, many businesses, including Très Elite, have been impacted by the disruptions to the global supply chain and logistics network. We want to inform our customers that we are still operational and processing orders, but there may be delays or cancellations for certain types of products, especially those that are made to order or pre-ordered.

Service Interruptions

• Many international destinations are experiencing service suspensions or significant delays due to a lack of available transportation. 

Service Available:

• Postal Services are still accepting parcels for these destinations. ** Indicates only partial service availability. Click here for details.

Suspended Service:

• Postal services are no longer accepting parcels for these destinations.

Expect Delays

• For destinations where service is still available, expect significant and unpredictable delays. Limited air transportation and changes in Postal Operators' delivery processes are contributing factors. Postal operators have introduced changes to eliminate customer interactions at the door to support social and physical distancing, which may delay delivery.

Money-back Guarantee Suspended

• We have suspended the Money-back Guarantee for our Worldwide service until further notice.

Customer Service Delay

• Our usual email response time is approximately up to 24 hours during weekdays and up to 72 hours if received on weekends or peak days. Due to COVID-19, our response time may be delayed up to one to two weeks. Our staff is not available for chat support 24/7.

Order Cancellations

• We understand the inconvenience that delays may cause. You can request order cancellations to receive a full refund or store credit. If you purchased or re-purchased a "made to order" item more than 30 days ago and no longer wish to wait, we will refund you in full. The refund may take up to 10 days to appear in your account. If you choose not to request a refund and wait until it can be shipped, we will issue store credits and provide a 15% off discount code that never expires and can be redeemed on any future orders. Please contact us with your name and order number(s) to indicate your preference.

The following information provides details on how we are responding to the current situation and what you can expect when you place an order with us:

Fulfillment Times:

Made to Order Products

If you are interested in purchasing any of our made to order items, such as jewelry, apparel, mugs, tumblers, canvas, cushions, pillows, fleece blankets, or other home goods, please be aware that the fulfillment times may be longer than usual due to the coronavirus outbreak.

• We have been working with our partners and suppliers around the world to ensure that we can still provide high-quality products, but the production and delivery timelines have been affected by the pandemic.
• Therefore, we ask for your patience and understanding as we strive to deliver your order as soon as possible while prioritizing the safety of our workers and complying with the local health and safety guidelines.

Shipping Times:

Domestic and International Orders

We continue to ship orders to customers worldwide, but please note that there may be delays for certain destinations, especially those that have suspended their postal services or implemented special measures to combat the spread of COVID-19. Therefore, we advise our customers to check the latest updates on the shipping status of their country before placing an order.

The following are the estimated shipping times for domestic and international orders, which may vary depending on the destination and shipping method:

• Domestic orders: up to 18 business days
• Made to order items, pre-orders, and international orders: delayed or canceled (depending on the availability of transport links and postal operations)
• Signature request upon delivery: suspended in some countries to maintain social distancing

Customer Service and Support

• We understand that delays and cancellations can be frustrating and disappointing for our customers, and we apologize for any inconvenience this may cause. However, we want to assure you that our team is doing their best to respond to your inquiries and provide you with the most up-to-date information about your order.
• If you have any questions or concerns about your order, please contact our customer service team via email or chat, and we will get back to you as soon as possible. We appreciate your patience and cooperation during these challenging times and hope that you and your loved ones stay safe and healthy.

Current shipping restrictions

Carrier	Countries Restricted
DPD	Cuba, Iran, Islamic Republic Of, Russia, Syria, Ukraine
FedEx	Cuba, Iran, Islamic Republic Of, Russia, Syria, Ukraine
USPS (US Domestic)	Cuba, Iran, Islamic Republic Of, Russia, Syria
Canada Post	Colombia, Cuba, Iran, Islamic Republic Of, New Zealand, Peru, Russia, Syria, Ukraine
Royal Mail	China, Cuba, Faroe Islands, Iran, Islamic Republic Of, Jamaica, Libyan Arab Jamahiriya, Malaysia, Reunion, Russia, Saudi Arabia, Syria, Tunisia, Ukraine, Venezuela, Yemen
USPS (International)	Brunei, Cuba, Eritrea, French Guiana, Guadeloupe, Iran, Islamic Republic Of, Lao People's Democratic Republic, Martinique, Mongolia, Myanmar, Reunion, Russia, Saint Pierre And Miquelon, Samoa, Sudan, Syria, Tajikistan, Timor Leste, Turkmenistan, Ukraine, Yemen
DHL	Brazil, Cuba, Guadeloupe, India, Iran, Islamic Republic Of, Isle Of Man, Martinique, Peru, Reunion, Russia, Syria, Ukraine
Deutsche Post	Brazil, Cayman Islands, Chile, Colombia, Cuba, Dominica, French Guiana, French Polynesia, Guadeloupe, Iran, Islamic Republic Of, Kuwait, Liberia, Martinique, Mauritius, Morocco, New Caledonia, Nicaragua, Philippines, Reunion, Russia, Senegal, Singapore, South Korea, Sri Lanka, Swaziland, Syria, Trinidad and Tobago, Ukraine, Yemen
UPS (Europe)	Bolivia, Botswana, Cayman Islands, Chad, Cuba, Ecuador, Fiji, India, Iran, Islamic Republic Of, Libyan Arab Jamahiriya, Madagascar, Maldives, Mongolia, New Caledonia, Panama, Peru, Russia, Saudi Arabia, Sri Lanka, Syria, Ukraine, Zimbabwe
UPS Mail Innovations	Bolivia, Botswana, Brunei, Cayman Islands, Chad, Colombia, Cuba, Ecuador, Egypt, Faroe Islands, Fiji, French Polynesia, Guam, Honduras, India, Iran, Islamic Republic Of, Libyan Arab Jamahiriya, Madagascar, Maldives, Martinique, Mongolia, New Caledonia, Pakistan, Panama, Peru, Philippines, Russia, Samoa, Sri Lanka, Syria, Ukraine, United Arab Emirates, Zimbabwe
Spring GDS	Bermuda, Bhutan, Brunei, Cuba, Ecuador, Iran, Lao People's Democratic Republic, Libyan Arab Jamahiriya, Montserrat, Russia, Sudan, Syria, Tajikistan, Ukraine, Yemen
EMS	Barbados, Belarus, Brunei, Cuba, Czech Republic, Estonia, Ghana, Iceland, Iran, Islamic Republic Of, Kuwait, Lithuania, Maldives, Martinique, Mongolia, Russia, South Africa, Sri Lanka, Syria, Ukraine, Venezuela, Zambia
RR Donnelley	Australia, Cuba, Iran, Islamic Republic Of, Russia, Switzerland, Syria
Chit Chats	Australia, Cuba, Iran, Islamic Republic Of, New Zealand, Russia, Syria, Ukraine
4PX	Algeria, Antarctica, Barbados, Cuba, Czech Republic, Estonia, Ghana, Iceland, Iran, Islamic Republic Of, Kuwait, Latvia, Lithuania, Martinique, Russia, South Africa, Syria, Ukraine, Zambia
Asendia	Algeria, Aland Islands, Brunei, Cuba, Eritrea, French Guiana, Guadeloupe, Guernsey, Iran, Islamic Republic Of, Isle Of Man, Lao People's Democratic Republic, Martinique, Mongolia, Myanmar, Palau, Reunion, Russia, Saint Pierre And Miquelon, Sudan, Syria, Tajikistan, Timor Leste, Turkmenistan, Ukraine, Yemen
DHL Express	Afghanistan, Azerbaijan, Bangladesh, Cuba, India, Iran, Islamic Republic Of, Iraq, Isle Of Man, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Myanmar, Nigeria, Pakistan, Qatar, Russia, Serbia, Syria, Taiwan, Ukraine, Uzbekistan, Vietnam, Yemen
Australia Post	Afghanistan, American Samoa, Anguilla, Bangladesh, Belarus, Bhutan, Cambodia, Cayman Islands, Cuba, Côte d'Ivoire, Gambia, Guinea Bissau, India, Indonesia, Iran, Islamic Republic Of, Iraq, Ireland, Kiribati, Kosovo, Kuwait, Lao People's Democratic Republic, Libyan Arab Jamahiriya, Malaysia, Maldives, Marshall Islands, Moldova, Republic of, Mongolia, Myanmar, Namibia, Nepal, Nicaragua, Niue, Palau, Palestinian Territory, Occupied, Pitcairn, Puerto Rico, Russia, Saint Pierre And Miquelon, Samoa, Senegal, Somalia, South Korea, St. Vincent, Swaziland, Syria, Taiwan, Tanzania, United Republic Of, Timor Leste, Tokelau, Tunisia, Tuvalu, Ukraine, Uruguay, Virgin Islands, British, Wallis And Futuna, Yemen
Service suspended	Belarus, Israel, Korea North Dem Rep, Libya, Nicaragua, Russia, Somalia, Sudan, Syria, West Bank and Gaza Strip, Yemen.
Service available	Afghanistan**, Aland Islands, Albania, Algeria, Andorra, Angola**, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia**, Bosnia/Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Terr, Brunei, Bulgaria, Burkina Faso, Burundi**, Cambodia**, Cameroon, Cape Verde, Cayman Islands, Central Afr Rep, Chad, Chile, China Peo Rep, Christmas Island, Cocos Islands, Colombia, Comoros, Congo Dem Rep**, Congo Rep, Cook Islands**, Costa Rica, Croatia, Cuba, Curacao, Cyprus, Czech Rep, Denmark, Djibouti, Dominica, Dominican Rep, Dutch Caribbean, Ecuador, Egypt, El Salvador**, Equat Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands**, Faroe Islands, Fiji, Finland, Fr Polynesia**, France, French Guiana, French Southern Territory, Gabon, Gambia, Georgia, Georgia / Sandwich Islands**, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala**, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti Heard & Mcdonald Islands, Holy See, Honduras**, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakastan, Kenya, Kiribati, Korea South Rep, Kosovo, Kuwait**, Kyrgyzstan, Lao**, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives**, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia**, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand**, Niger, Nigeria, Niue Island, Norfolk Island, Norway, Oman, Pakistan, Panama, Papua, New Guinea, Paraguay, Peru, Philippines, Pitcairn Island**, Poland, Portugal, Qatar, Reunion, Romania, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts & Nevis**, Saint Lucia, Saint-Martin (French), Samoa San Marino, Sao Tome, Saudi Arabia, Senegal, Serbia**, Seychelles, Sierra, Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Is, South Africa**, Spain, Sri Lanka, St Pierre Miquelon, St Vincent & Grenadines, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau**, Tonga, Trinidad and Tobago**, Tristan Da Cunh, Tunisia, Turkey, Turkmenistan, Turks & Caicos**, Tuvalu, Uganda, Ukraine**, United Arab Emr, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet-Nam, Virgin Islands-Br, Wallis and Futuna**, Western Sahara Zambia**, Zimbabwe. ** Indicates only partial service availability.

We apologize for any inconvenience caused by these disruptions. We appreciate your understanding and support during this challenging time.