Expect shipping delays for Israel, Russia, Poland, Brazil, Korea, Ukraine, Hawaii, and remote areas.

Worldwide Shipping:

We take great pride in providing worldwide shipping to ensure the timely delivery of our exceptional products, regardless of your location. Operating from numerous fulfillment centers across the globe, we ensure your order is swiftly processed within 3-7 business days, Monday to Friday, excluding holidays. Once processed, your items will be shipped using the method of your choice selected at checkout.

For those seeking expedited delivery, we offer the option to upgrade to our express shipping service. To take advantage of this service, simply reach out to us within 60 minutes of placing your order. However, if no such request is made, your order will default to our reliable Economy shipping option, which, although cost-effective, may result in slightly longer transit times.

Orders with time-sensitive delivery requirements:

• We do not provide a delivery service with a fixed schedule. Our shipping alternatives are limited to express delivery owing to our limited control over the delivery process, especially for large bulk purchases, orders originating from outside the country, and orders placed in close proximity to major occasions or events.

Customs and Import Taxes:

Our global network of warehouses and fulfillment centers is designed to optimize your shopping experience by reducing potential customs taxes, shipping from the nearest location to you when possible. We cover most customs and import taxes for standard small orders to further ease your purchase process. Please note, however, that for certain orders—such as those that are wholesale, bulk, oversized, or of high value—additional fees may be incurred upon delivery, for which recipients are responsible.

Gift Services

Currently, we offer online gift cards and direct gift deliveries, but personalized messages and special gift packaging are not available. You can use the note section at checkout for essential shipping instructions or to specify details like customization preferences or names in native languages. If gift wrapping is needed, we provide a selection of wrapping materials for purchase. For example, a separate ring box can be chosen when buying a ring. To ensure timely gift arrival, we advise ordering at least three weeks in advance to mitigate potential delays in customs or at our local warehouse.

Orders shipped to Schegen area & Russia:

For orders shipped to addresses in the Schengen area or the Russian Federation, please ensure your full name is included in the shipping address when placing your order.

Orders shipped to Brazil:

As per Brazilian regulations, all orders shipped to Brazil must comply with CPF (Cadastro de Pessoas Físicas) and recipient name checks. It is mandatory to verify the CPF when placing an order, and orders will not proceed if the number provided does not match. Please ensure accurate CPF details are provided to avoid shipping issues.

Orders shipped to Korea:

To comply with Korea's delivery policy, please update your shipping address to Korean promptly. This is a requirement and will help prevent any issues. Additionally, if possible, include your name in Korean in the address.

Attention to Customers in Germany: If you prefer shipment via FedEx or TNT, kindly provide your EORI number. Alternatively, we offer delivery options through DHL, Hong Kong Post, etc.

Attention to Customers in Russia: Please ensure your full name includes at least three words (first name, middle name, last name) to ensure smooth parcel release by Russian Post. Non-compliance may result in the parcel being returned or lost.

For Customers in Brazil: To expedite shipping via FedEx, DHL, TNT, or UPS, we require your tax number (CPF or CNPJ) to prevent customs issues or loss of goods.

For Customers in Israel, Ukraine, and Belarus: Please anticipate potential delays for standard delivery, particularly for Ukraine and Belarus, as delivery may take a minimum of 30 days.

Attention to Customers from South America: Possession of a tax number (such as in Argentina, Peru, Colombia, etc.) will significantly reduce customs-related issues and streamline the shipping process.

We've Got You Covered:

Encountering challenges with shipping sought-after items from other sources? That's not a concern when you choose us. Our extensive worldwide network ensures a 99% success rate in delivering those coveted products to your doorstep. In the rare event of any obstacles, you can rely on our dedicated team for prompt and effective resolutions.

Order Processing Time:

For standard orders, processing usually requires 3 to 7 business days, excluding weekends. Orders made over the weekend initiate processing the following Monday. Please note that this processing time does not include shipping duration. During periods of heightened demand, emergencies, or health crises, processing may be extended. Be assured, our team is committed to efficient order processing.

Special orders:

For special orders, including bulk purchases, wholesale transactions, pre-orders, made-to-order, and customized requests, processing may extend up to 6 weeks. Please acknowledge this before placing your order, as changes cannot be made thereafter.

Shipping & Delivery

Here are the essential points of our shipping policy, carefully crafted to ensure clarity and prevent any potential misunderstandings regarding delivery expectations:

1. Order Processing Time: Standard orders, excluding special ones requiring additional processing, are handled meticulously within 3-7 business days, Monday to Friday, excluding public holidays. This timeframe is necessary for order verification, customization, quality checks, and packaging.
2. Shipping Methods: We offer a diverse range of shipping options, including Economy (standard) and Express shipping, tailored to suit your specific needs. While standard shipping is readily available at checkout, for express delivery, kindly contact us before or within 60 minutes of placing your order for a quote, as costs depend on product weights and shipping destinations.
3. Delivery Expectations: It's crucial to understand that delivery times vary depending on the chosen shipping method. While Economy shipping offers cost-effectiveness, it generally involves a longer transit time compared to Express shipping. Please be aware that expecting Express delivery timelines from an Economy shipping selection is not feasible. We advise selecting the shipping method that aligns best with your delivery expectations. Should your order fail to arrive within the estimated timeframe, kindly reach out to us for assistance.
4. Extended Shipping Duration: Shipping durations for certain products, including special items, made-to-order, pre-order, bulk order, wholesale, trade program, made on demand, and international items shipped from outside Canada or the USA, are extended.
5. Tracking and Updates: Please be aware that shipping updates, including tracking information, may experience brief interruptions during transit, especially for Economy shipping. However, these interruptions are standard and do not necessarily indicate any issues with your shipment.
6. Communication Protocol: Should any concerns arise regarding your shipment's status beyond the expected delivery period, please reach out to us directly for assistance. To ensure prompt and efficient assistance, we kindly request that customers refrain from sending multiple emails on the same query, as this may hinder our ability to provide timely support.

Additionally:

For any questions or concerns, feel free to reach out during our operating hours, Monday to Friday, 10 a.m. to 2 p.m. (excluding weekends, peak periods, and holidays). Please note that response times may vary due to inquiry volume, and repeated emails may be filtered as spam.

• Be Specific: To expedite efficient assistance, provide specific questions and relevant details. This enables us to address your concerns accurately and promptly.
• 🚫 No Inappropriate Behavior: We maintain a zero-tolerance policy against any form of inappropriate conduct towards our staff. Violators may face consequences, such as banning from our platform.
• Professional Conduct: We expect courteous and respectful communication from all users to maintain professionalism in all interactions.
• 📩 Response Etiquette: Upon receiving a response from us, we kindly request that you adhere to the provided details, guidelines, or instructions. Please refrain from repeating questions already addressed or readily available in our website policy, as doing so may lead to your inquiry being disregarded or filtered. Your cooperation is appreciated.

Important Note: Emails received after 1 p.m. on Thursdays and over the weekend are processed the following Monday, with the receipt day considered as day zero. Your cooperation and understanding are greatly appreciated.

Extended Shipping Duration:

Shipping durations for certain products, including spacial items, made-to-order, pre-order, bulk order, wholesale, trade program, made on demand, and international items shipped from outside Canada or the USA, are extended.

When will I receive my order?

We strive to dispatch most of our products within 72 hours of order placement. Delivery times generally range between 1 to 3 business weeks, depending on the shipping origin. However, for international or specialized items, we recommend allowing up to 4-6 weeks for delivery to ensure a smooth and timely arrival. Please take this into account before placing any special orders.

Need Your Package Quickly?

Our expedited delivery service ensures swift and reliable shipping. For personalized pricing and invoicing, we encourage reaching out to us in advance. Alternatively, you can elevate your delivery by upgrading within 60 minutes of placing your order.

Please be aware that expecting Express delivery timelines from an Economy shipping selection is not feasible.

Ordering Festival & Party Supplies?

To guarantee timely delivery of all Festival & Party Supplies for your upcoming events, we kindly request that you place your order a minimum of 3 weeks in advance. In case of urgent requirements, feel free to reach out to us. You can expedite your delivery to express by contacting us either before placing the order or within 60 minutes after placing it.

Wholesale/ Bulk Orders:

We offer comprehensive information and pricing details for bulk orders. Kindly note that bulk orders are separate from wholesale orders and are not eligible for wholesale discounts unless accompanied by a valid license. We provide detailed information and pricing for bulk orders. Please be aware that bulk orders are distinct from wholesale orders and do not qualify for wholesale discounts unless accompanied by a valid license.

Product Information:

Please note that while we strive to provide accurate product details, the information is sourced from manufacturers, suppliers, and other entities and has not been verified by us. Our digital depictions aim to represent colors as faithfully as possible. However, differences in color rendition may occur due to variations in computer monitors. Therefore, we cannot be held responsible for any discrepancies in color presentation between the actual product and your display.

NEW!

You can now select or ask for extra option to guard your jewelry with our 2-Year Comprehensive Jewelry Protection Option

Order Modification or Cancellation:

While we cannot guarantee modification or cancellation, we encourage you to contact us within 60 minutes of placing your order if you wish to make changes. We will make every effort to accommodate your request during this time window. Please reach out to us promptly for any necessary adjustments.

Personalization:

To complete your order with custom engravings, bespoke designs, or other personalization options, please provide all necessary details at checkout. If you have specific preferences for metal hardware or fonts, include them in your order remarks. We strive to ship your order promptly, but note that changes cannot be made once your package has been dispatched.

Important Notes:

• Double-check your shipping details to avoid delivery issues.
• Be aware of any import taxes that may apply upon delivery.
• Minor size discrepancies may occur due to manual measurements, but this does not affect the quality.

What does each shipment status signify?

We have eight standard shipment statuses within our tracking system: Pending, Info received, In transit, Out for delivery, Delivered, Failed attempt, Exception, and Expired. Here's what each status entails:

1. Pending: Your payment is undergoing verification and awaits confirmation.
2. Info received: The order is being confirmed and packed, with a shipping request sent to the carrier for pickup.
3. In transit: Your shipment is en route, and updates may experience delays. Please check back later for the latest status.
4. Out for delivery: The shipment has reached your local area and is scheduled for delivery to your address.
5. Delivered: Your shipment has been successfully delivered.
6. Failed attempt: The carrier attempted delivery but was unsuccessful. Please contact them for assistance, such as correcting your address or arranging a pickup.
7. Exception: There may be issues such as the shipment being returned to sender, damaged, or lost.
8. Expired: No tracking updates have been recorded for 30 days for express service or 60 days for postal service. This could occur due to various reasons. Please ensure to reach out to your local post office or logistics provider before this point. Refusal to pick up due to customs tax or changed of mind will not be accepted, and if the package is sent back to us under these circumstances, you will be responsible for 100% reshipping costs and a 25% restocking fee.

Shipping Delays:

There are several factors that can potentially delay deliveries. Here are a few examples:

1. Natural Disasters: For all delivery companies, safety should always be a top concern. Inclement weather and road closures can lead to delays in transit. Events like hurricanes, earthquakes, floods, or wildfires can disrupt transportation infrastructure, resulting in delivery delays. For example, road closures or airport shutdowns can affect shipping routes.
2. Political Unrest: Civil unrest, protests, or political conflicts in certain regions can disrupt transportation systems and create obstacles for deliveries.
3. Pandemics or Health Emergencies: Global health crises, like the COVID-19 pandemic, can lead to restrictions on movement, lockdowns, or reduced workforce, affecting the logistics and delivery networks.
4. Customs and Border Issues: Delays can occur due to customs clearance processes, changes in import/export regulations, or border disputes between countries.
5. Supply Chain Disruptions: Disruptions in the supply chain, such as component shortages, factory closures, or logistic challenges, can cause delays in product availability and subsequent deliveries.
6. High volume shipments: A sudden or unexpected surge in shipment delivery quantities during peak can overwhelm delivery companies that lack an adequate software system. This is especially common during the holiday season when the shopping frenzy kicks off. As online orders soar, so does the need for courier management software that can efficiently allocate the appropriate volume to drivers using the most efficient routes. This situation is beyond the control of merchants.
7. Failed delivery attempt: Taking the spotlight off of courier companies, customers may be the cause behind a failed delivery attempt if there was no one there to receive the package.

Packaging and Delivery Assurance:

We meticulously test items for safe shipment, utilizing carefully selected packaging to reduce costs and simplify customs procedures.

If you have specific packaging requirements and are willing to cover additional shipping costs and duty taxes, please contact us before ordering.

Kindly examine your order upon delivery and reach out to us promptly if you encounter any defects, damages, or receive an incorrect item. This will enable us to assess the situation and rectify it accordingly.

In the rare event of shipping damage, notify us within 24 hours of delivery for swift resolution or replacement.

Shipments Not Delivered and Held Locally

In situations where a shipment is unable to reach its intended destination and is instead held at a local postal service or logistics facility before returning to our initial warehouse, customers are urged to act promptly.

Customers bear the responsibility for direct engagement with their local postal office or logistics provider. Utilizing the comprehensive shipping information provided, including the logistics company's name and tracking number, is essential to resolving the issue and ensuring the successful delivery of their package.

Recognizing the potential challenges in such circumstances, our dedicated support team is available to assist. Whether you need guidance in communication or additional information to facilitate the resolution process, we are here to help.

FREE Replacement

Should your item be out of stock, arrive damaged, or not match its description, you are guaranteed a refund. Furthermore, in the unfortunate event of a lost shipment or non-delivery, not only will you receive a free replacement, but you'll also be furnished with an additional discount voucher or coupon for your future orders. Your satisfaction and peace of mind are our utmost priorities.

Late Delivery Compensation:

In the event of an uncommon shipping delay, we sincerely apologize for any inconvenience caused. We provide compensation of $5 for standard shipping or $10 for express shipping, accompanied by a potential surprise gift.

Returns & Refunds:

If the product is broken, defective, doesn't match the description, or fails to arrive, please contact us for assistance. We will promptly issue you a Return Merchandise Authorization (RMA) number to return the item to us. Once we receive the product, we will conduct a thorough analysis to assess any damage, defects, or other relevant factors, and provide options for a replacement or refund.

Enhancing Your Shopping Experience:

As a gesture of gratitude, we randomly choose 100 exclusive offers daily. Fortunate customers are rewarded with a complimentary upgrade to the lightning-fast DHL Express shipping service.

Thank you for choosing to shop with us. Our committed team is dedicated to ensuring your satisfaction. Should you have any questions or require assistance, please don't hesitate to contact us.

Happy shopping!

Personalization and Customization

We offer a range of personalization and customization options to make your product truly unique. Whether you want to add a name, logo, or special message, our team will work closely with you to ensure that your design perfectly reflects your vision. From tailored designs to specific color choices, we provide the flexibility to create a one-of-a-kind product that stands out and meets your exact specifications.

Artwork

We prefer artwork in Adobe Illustrator format. Please save artwork as .ai or .eps vector file types. All text must be converted to outlines.  Artwork modification that requires our professional graphics team will incur additional charges.   

eProof

Prior to production, we will send you an Electronic Proof (eProof) to review logo placement and specs for accuracy.  The eProof requires your approval before we can begin production.  In the event that you require edits or changes, then a new electronic proof will be submitted for your approval.  eProofs are sent to you via email FREE of charge.  

Production Lead Time

Standard production time is 7-10 days after artwork approval. Please call for any rush requests. All rush requests must be approved prior to order confirmation.

Cancellation

Any cancellation of orders in process is subject to applicable charges, depending on extent of work performed and cost incurred at time of cancellation.

Returns

Customized and engraved products are non-returnable.

Artwork Approval
Artwork approval is required before production.

Our commitment to producing the perfectly branded product for your client starts with designing the ideal rendering of your company's logo applied to the product. Consider us your brand police! We won't begin manufacturing an order until you've approved the artwork.

When submitting artwork, please use the following guidelines:

• Art files should be at least 600 dpi. The preferred file type is an Adobe Illustrator vector file: .eps, .ai, or .pdf with the text converted to outlines*.
• Other approved file formats include: .jpg, .jpeg, or .png.
• We do NOT accept: .gif files, page layout files (such as Quark or Pagemaker), word processing documents (such as MS Word/PowerPoint), photocopies, business cards, letterheads, fax transmissions, or any other formats that are too low in quality to ensure a quality imprint.

File Suppression: If the file size is too large to send via email, consider using a file compression service like Stuffit, WeTransfer, or Zip.

Please do NOT resize your artwork to the size you think we need. We will resize the artwork to fit your product choice.

During the Artwork Approval Process, we may require you to email vector art. The preferred file type is an Adobe Illustrator vector file: *.eps, *.ai, or .pdf. All text must be converted to outlines.
*Converting text to outlines changes the text from a font to an object. If this is not done, our version of Illustrator will select a default font that may not match the one in your logo. To convert text to outlines, simply select all the text you typed and press Shift+Ctrl+O.

Art Prep

We employ our own in-house staff to review, modify, and/or create artwork for optimal decoration output. In some cases, color-separated artwork may be required. Unless otherwise specified, all artwork will be sized to best maximize the imprint area indicated. If no specific imprint area is indicated, we reserve the right to decorate the area most suitable for the artwork and the method specified.

Wholesale/Bulk Ordering

We're excited to offer wholesale accounts to our valued business customers! If you're interested in taking advantage of our wholesale prices and terms, please sign up for an account with us and get approved today.

Trade program

Start Saving with the Très Elite Trade Program. Très Elite is proud to offer a trade program supporting modern trade professionals. If you are a designer, architect, contractor or professional of the hospitality industry, you’ll enjoy great savings and special services from joining the Très Elite's Trade Program. 

Free Customization Available!

We provide complimentary customization options for specific products (please inquire for the list of customizable items) when you order 10 or more (normally valued at $55 as a setup fee with a minimum order of 500 items, limited to one imprint color). At checkout, you can easily indicate your preferred background color by including a note with your desired color hex. Additionally, you can submit up to 3 artworks, pictures, or detailed messages per product, including background customization.

Begin by placing your order and checking your email for the order confirmation. To request a customization, provide us with your order number and as much detail as possible via email (contact us) or by chat. We will review your request, confirm all necessary details, and send you a preview of your customized product with any necessary modifications before finalizing it.

Once we have finalized the design with you, we will begin production immediately. For wholesale orders or orders of 250 items or more, please contact us to set up a wholesale account and receive a discounted price. If you need a trade account, please register on our website and follow the instructions provided.

Good to know

For a seamless Wholesale or Bulk order experience, we kindly request that you reach out to us prior to placing your order. This enables us to offer a personalized quote that caters to your unique requirements, ensuring transparency regarding shipping costs and export terms. Please be aware that special, wholesale, or customized orders may entail a processing time of approximately 2-6 weeks before shipment. In the case of Express bulk orders, we provide tailored solutions with expedited processing and delivery times, including options such as delivery duty paid, based on the specific product you are ordering.

Questions? Please contact us

💬 Quick Answers Available: Customers can now get instant responses about our products directly on the product page. Our AI has been thoroughly trained to provide accurate and helpful information, but please note it may produce inaccurate information.

💌 Contact Us: If you have any questions or concerns, please don't hesitate to reach out during our operating hours, Monday to Friday, from 10 a.m. to 2 p.m. (excluding weekends, peak periods, and holidays). While we aim to respond promptly, please understand that response times may vary due to the volume of inquiries. Sending multiple emails may result in them being filtered into the spam folder.

📝 Be Specific: To expedite efficient assistance, kindly provide specific questions along with relevant information in your communication. This enables us to better understand and address your concerns accurately.

🚫 No Inappropriate Behavior: We strictly uphold a zero-tolerance policy against any form of inappropriate conduct, including racism, sexism, discriminatory language, offensive remarks, or threats directed towards our staff. Such behavior will be swiftly addressed, and perpetrators may face consequences, including banning and blocking from our platform.

💼 Professional Conduct: We prioritize professionalism and respect in all interactions. We expect courteous and respectful communication from all users and do not tolerate negativity or unfair comments.

📩 Response Etiquette: Upon receiving a response from us, please adhere to the provided details, guidelines, or instructions. Kindly refrain from asking questions that have already been addressed during the communication or are readily available on our website policy.

🕰️ Important Note: Emails received after 1 p.m. on Thursdays and over the weekend will be processed on the following Monday, with the day of receipt considered as day zero. We appreciate your cooperation and understanding.

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