All transactions are processed in USD. The currency shown on our site is for informational purposes and is based on the daily exchange rate.

• Product prices, styles, and availability may vary by location.
• Items displayed on our website represent in-store merchandise; availability may differ by country.

Sales tax is calculated separately and depends on your shipping location. It will be reflected in your order confirmation.

Orders and emails received after 3 pm PST on Thursday or over weekends will be processed the next business day.

If a pricing error occurs on our website, we are committed to providing the displayed price whenever feasible or, if necessary, offering an alternative solution to ensure customer satisfaction.

All transactions are processed in USD. The currency shown on our site is for informational purposes and is based on the daily exchange rate.

Sales tax is calculated separately and depends on your shipping location. It will be reflected in your order confirmation.

Orders and emails received after 3 pm PST on Thursday or over weekends will be processed the next business day.

If a pricing error occurs on our website, we are committed to either honoring the displayed price or offering an alternative solution.

You’ll receive an email notification with carrier details, tracking number, and a link to track your package once it leaves our warehouse.

Our primary shipping warehouse is in Vancouver, BC, but we may also ship directly from other fulfillment centers globally. We reserve the right to determine the shipping location.

Yes, we ship to over 150 countries, including locations in Asia, America, Europe, and the Middle East. Orders may be dispatched from the nearest warehouse, and you could receive multiple packages.

Orders typically arrive within 5-15 business days, depending on the destination. International orders may experience delays due to customs clearance. For faster delivery, express shipping is available. Please select your preferred shipping option at checkout.

Yes, we offer expedited shipping and overnight shipping, but there are some conditions:

• Overnight shipping is available for specific categories or products, not all items.
• Expedited shipping is available, but not to all destinations. It can be requested upon inquiry.

If express or overnight shipping is not available to your destination and you'd like to expedite your order, please contact us before making a purchase to see if we can accommodate your request.

We do not ship to PO boxes for any orders above $50. For these shipments, a physical address is required to ensure proper delivery. This policy is in place to mitigate potential delivery issues associated with high-value items. If you have any concerns or need further assistance, please feel free to contact us for clarification.

• Verify that the missing item was included in your order confirmation and isn’t hidden among other products.
• Large orders may ship in multiple packages, so check your dispatch email for additional tracking links.
• If items are still missing, please contact Customer Service within 24 hours of delivery.

We offer worldwide shipping to over 150 countries. If your country is not listed, please reach out to us for assistance. We take pride in delivering our exceptional products globally, with multiple fulfillment centers to serve you. Orders are processed within 3-7 business days (Monday to Friday, excluding holidays), and shipping times will vary based on the method you select at checkout.

Once shipped, you will receive tracking information. If tracking updates don’t appear within one business day, please contact us for assistance.

Most duties are covered, though some may apply depending on your order’s destination. Generally, US orders under $800 are duty-free, with similar thresholds for other countries.

Yes! You will receive tracking details via email once your order has shipped. This includes the carrier name, tracking number, and a link to track your package.

Special orders, including personalized or custom items, may take longer to process. Multiple shipments may be sent for a single order, depending on stock location.

Yes, we offer express shipping. To use this service, please contact us within 60 minutes of placing your order for a quote. If no request is made, your order will default to our standard Economy shipping option, which may take longer.

Track Your Order Here: Enter your order number from your order confirmation or dispatch email.

• Your order may be in various stages: at our warehouse awaiting dispatch, en route with the courier, or delivered.
• If you've received a dispatch email, your order is on its way. Track it via the link in the email or by using the "Track My Order" section at the top of our website.

No Dispatch Email Yet? Check your junk folder, as your order might still be waiting for dispatch.

• Orders placed over the weekend will start processing on the next business day.
• Delivery times may be affected by high demand, natural events, or global issues like COVID-19.
• Please check the delivery option selected to confirm the estimated arrival date. If your order is late, you can contact us with your order number for further assistance.

Compensation for Late Delivery: We offer $5 for delayed standard shipping and $10 for express. Alternatively, you might receive a surprise gift. Compensation is processed within 48 hours after notification.

Orders will show as "Accepted" once received and processed. "Processing" means your order is on its way to the final destination.

Occasionally, there may be interruptions with shipping updates, particularly for Economy shipping. If your parcel is delayed or not showing tracking updates, please reach out to us for assistance. We will investigate the issue and help resolve any delays.

Yes, you can track your order. However, please note that tracking updates may not be instant, particularly for Economy shipping. If you haven't received updates within one business day of receiving tracking info, contact us for further assistance.

If you experience a delay or issue with your order, please reach out to our customer service team. Be sure to include your order details and any specific questions to expedite our response.

• If the carrier was unable to deliver your parcel, it may be returned to us. A refund (minus shipping and restocking fees) will be issued once it arrives back, which may take up to 21 days.
• For future orders, consider an alternative delivery address or timed delivery option if available.

If you receive the wrong product or notice damage, please contact us within 24 hours. We’ll help you with returns, replacements, or refunds.

For most standard small orders, we cover most customs and import taxes. However, larger orders (e.g., bulk, wholesale, oversized, or high-value items) may incur additional charges upon delivery, which the recipient is responsible for paying.

• USA: No duties on orders under $800 USD
• Mexico: No duties on orders under $50 USD
• Australia: No duties on orders under $756 USD
• Canada: No duties on orders under $20 CAD (subject to change)
• European Union: No duties on orders shipped from EU warehouses to EU addresses

Customs duties and import taxes are not included in the price and are the responsibility of the customer. These charges will be reflected separately and must be paid to customs authorities.

Overseas products usually ship within 3-7 business days. Please note that returns due to a change of mind are not permitted for these items.

Please check the product description for plug types, voltages, and other specifications to ensure compatibility with your location. If you need assistance, feel free to contact us. Please note that returns will not be accepted if the product is incompatible due to your selection.

If you're experiencing delays or issues with expedited shipping, contact us immediately. We’ll investigate and take appropriate action.

International shipments may face delays due to customs. If you're concerned about your package, contact us, and we’ll assist with tracking updates or resolving issues.

In some cases, customs can delay the shipment process. If your package is stuck in customs, please contact your local customs office or reach out to us for support.

Yes, some countries have specific shipping requirements. For example:

• Brazil: You must provide your CPF number for verification.
• South Korea: Please include your name in Korean in the shipping address.
• Russia & Schengen Area: Ensure your full name is included in the address.
• Israel, Ukraine, Belarus: Delivery times may be extended due to regional disruptions.

• You can cancel or edit your order within 60 minutes of placing it, provided it hasn’t been dispatched. Once the order has shipped, cancellations are no longer possible.

Tip: Please double-check your address and delivery details before placing your order to avoid complications.

Address changes are often not possible due to our quick processing. Contact us within 60 minutes of placing the order, and we’ll do our best to assist. Additional fees may apply.

• Special or custom orders, including wholesale or made-to-order items, are non-returnable and non-refundable. Once submitted, these orders cannot be canceled or returned. Please be sure of your selection before placing a special or custom order.
• Special or custom orders are typically non-returnable and non-refundable because they are tailored specifically to your requirements, making them unique and often impossible to resell. This includes items like made-to-order products or wholesale orders, which are produced or purchased based on your specifications.
• Since these items can't be returned to stock or resold easily, sellers generally establish this policy to protect against financial loss. It also helps manage inventory and production costs effectively. To avoid issues, it's important to review your order carefully before placing it, especially for special or custom items.

If you received a cancellation email, it's likely due to stock unavailability.

• No Payment Taken: If payment wasn’t captured, there’s no need for a refund.
• Payment Taken: A refund will be processed to your original payment method, which can take up to 7 business days.

Special orders, including bulk purchases, pre-orders, and made-to-order items, can take up to 6 weeks to process. Please account for this extended processing time when placing your order.

For bulk, wholesale, or oversized orders, processing may take longer, and express shipping may not always be available. Additionally, international shipping for special orders may involve extended delivery times and could be subject to additional customs charges.

We maintain a 14-calendar-day return period commencing from the date of delivery. All return requests must be initiated within this timeframe through our designated return portal.

Required documentation includes:

• Original order confirmation
  
• Return merchandise authorization (RMA) number
  
• Proof of purchase
  
• Original product packaging
  
• All accompanying documentation and accessories

Refunds are processed to the original payment method within 3-5 business days of receiving and inspecting the returned merchandise. Additional 3-7 business days may be required for the funds to appear in your account, depending on your financial institution.

• Promo Codes: Enter at checkout; they can’t be applied after purchase.
• Gift Vouchers: Enter the code in the "Redeem Gift Voucher" box at checkout. If the order total is less than the gift value, the remaining balance will be saved for future use.

We accept Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, PayPal, Gift Cards, and prepaid debit cards.

Lay-Buy Plan: Select "Put It on Lay-Buy" at checkout to set up a down payment and monthly installments. No interest or fees are applied, and your items ship after full payment is made.

• Payment Errors: Verify your details and ensure your card is valid. If issues persist, please contact us with specific details for assistance.
• Payment Declined: Check your card’s expiration, billing address, or contact your bank for more information.

Products eligible for return must meet the following criteria:

• Within the 14-day return window
• Unused and in original condition
  
• Complete with original packaging and all components
  
• Accompanied by valid proof of purchase
• Not classified as final sale or non-returnable

The following categories are non-returnable:

• Personal hygiene products
• Customized or personalized merchandise
• Clearance or final sale items
• Opened software or digital products
• Perishable goods
• Items with removed tags or altered condition

Original condition requires:

• All original tags and labels attached
• No signs of wear, use, or alterations
• Original packaging intact and undamaged
• All original components and accessories included
• No evidence of exposure to smoke, pets, or environmental contaminants

For defective merchandise:

1. Report within 24 hours of delivery
2. Provide detailed description and photos
3. Receive prepaid return label
4. Return for full refund or replacement
5. No restocking fee applies

Gift return options (if approved)

• Store credit issued at the current selling price
• Exchange for alternate items
• Refund to the original purchaser (requires authorization)

A gift receipt is required to process any return.

Follow these steps to initiate a return:

• Access our return portal
• Enter your order number and email
• Select items for return and specify reason
• Receive RMA number and return instructions
• Package items according to provided guidelines
• Ship using authorized carrier with tracking

Proper return packaging must:

• Utilize original product packaging when possible
• Include adequate protective materials
• Secure all loose components
• Display RMA number clearly
• Meet carrier-specific requirements
• Prevent damage during transit

Approved return shipping methods:

• Use authorized carriers only
• Include tracking number
• Insure valuable items
• Retain proof of shipping
• Follow provided return label instructions

International returns require:

• Additional processing time (10-15 business days)
• Customer responsibility for duties/taxes
• Compliance with customs regulations
• International tracking number
• Declared value documentation

You can track your return through the following options:

• Online return portal
• Order tracking number
• Contacting customer service
• Email status updates
• Account dashboard

You can reach us via:

• Contact form
• Live chat

Response time: Within 24 business hours except holidays and weekends

Seasonal adjustments may include:

• Extended return windows for holidays
• Special terms for promotional returns
• Potential processing delays during peak season
• Temporary restrictions in high-volume periods

We offer a special consideration process, which includes:

• Submitting a detailed explanation of your issue
• Providing any supporting documentation
• A case-by-case evaluation
• Management review if necessary
• A written determination will be provided

Refund components include:

• Original product cost
• Standard shipping charges (for defective items)
• Applicable taxes

Note: Customers are responsible for return shipping costs for approved returns unless the item is defective or differs from the description.

Potential refund deductions include:

• Restocking fees (10-25% based on item value)
• Missing component charges
• Damage assessment fees
• Original shipping costs (non-defective returns)

For partial order returns:

• Refunds are prorated based on returned items
• Original shipping charges are non-refundable
• Individual item restocking fees apply
• Bundle or promotional pricing may be adjusted

Gift wrapping is not available at this time. However, you can add a note in the checkout section with any special instructions, and you may select a separate shipping address if sending the item as a gift. We also offer specific packaging options for certain items, like ring boxes for jewelry, which can be purchased separately.

Yes! You can specify a different shipping address at checkout for gift orders. However, please note that we do not currently offer personalized messages.

• Email Address: Log into your account, go to “Account Settings,” and select “Change Email.”
• Delivery Address: Log in, navigate to “Addresses,” and edit or add new addresses.
• Password Reset: If you remember your password, you can change it in the “Account Information” section. Otherwise, use the "Forgot Password" link on the login page.

All prices are listed in USD. To select a different currency or language, use the drop-down menu at the top of the page.

• FAQ: Visit our frequently asked questions page for instant answers to common queries.
• Order Tracking: Click here to track your order.

Customer Support Hours & Response Time

• Regular Hours: Monday to Friday, 10:00 AM to 2:00 PM PST
• Extended Hours: Mondays and Fridays, 10:00 AM to 3:00 PM PST
• Closed: Weekends and holidays

Response Time: We aim to respond to all inquiries within 24 hours. However, depending on the volume of requests, responses may take up to 72 hours. Please note that any emails received after 1:00 PM PST on Thursdays or over the weekend will be addressed on the following Monday, with the day of receipt counted as day zero.

Support Etiquette: For efficient service, we kindly ask that you refrain from submitting duplicate inquiries. Our team is dedicated to handling each request carefully and will address your concerns as promptly as possible.

Feedback Matters: Your feedback is important to us! It helps improve our services and ensures we meet your expectations. We welcome your thoughts and suggestions.

Behavioral Expectations: We maintain a zero-tolerance policy for inappropriate behavior, including racism, sexism, offensive remarks, or threats towards our staff. Please ensure all communication is respectful.

We strive for accuracy in all product details, including packaging, materials, brochures, languages, and country of origin. However, this information is provided by the manufacturers and suppliers, so we recommend reviewing labels, warnings, and instructions carefully for the most up-to-date details.

While we make every effort to accurately represent product colors, please note that monitor settings and lighting conditions can cause slight variations in appearance. If you have concerns about the product's color, feel free to contact us for clarification.

If you need assistance in obtaining this information, feel free to reach out to us, and we'll do our best to help.

While we work hard to provide accurate product details, it's important to note that the information regarding packaging, materials, brochures, and country of origin comes from the manufacturers and suppliers. We recommend checking the product labels, warnings, and instructions before use.

If you have any concerns about a product’s appearance or need more specific information, please feel free to contact us. We are happy to assist you in addressing any questions or concerns you may have.

The Digital Millennium Copyright Act (DMCA) is a law that protects the rights of copyright holders and outlines procedures for addressing alleged copyright infringements on the internet. As an online service provider, we adhere to the DMCA and take any copyright violations seriously.

We make every effort to ensure the accuracy of our product descriptions. However, discrepancies may occur due to third-party sources. We respect copyright and trademark rights and address any potential issues promptly. If you notice any concerns, please contact us, and we'll resolve them as quickly as possible.

To file a DMCA complaint, you must submit a written notice that includes the following details:

• Your electronic or physical signature.
• Identification of the copyrighted work.
• Identification of the allegedly infringing material with sufficient detail to locate it.
• Your contact information, including name, address, phone number, and email address.
• A statement confirming your good faith belief that the use of the material is not authorized.
• A statement that the information provided is accurate and that you are authorized to act on behalf of the copyright owner.

You can send your DMCA notice via email or postal mail to our designated DMCA Agent. The contact details can be provided upon request.

Once we receive your complaint, we will investigate the matter and, if necessary, remove or disable access to the content that is claimed to be infringing. If the alleged infringer submits a counter-notification, we may reinstate the content.

Please ensure that all the required information is accurate and complete. Incomplete or unclear notices may delay the process. Additionally, providing specific URLs and detailed descriptions of the infringing content will help us locate and resolve the issue more efficiently.

We strive for accuracy in our product details, but please note that information such as packaging, materials, brochures, languages, and country of origin is provided by the manufacturers and suppliers. We recommend reviewing labels, warnings, and instructions carefully. While we aim to accurately represent product colors, monitor settings may cause slight variations in appearance. If you have concerns about a product’s appearance or need more specific information, please contact the manufacturer directly or reach out to us, and we’ll do our best to assist you.

Customs duties are not included in the product price and are the responsibility of the customer. We ship globally and offers a Delivery Duty Unpaid (DDU) service to over 150 countries, meaning any applicable duties will be charged upon delivery. Please check the product description for details about the origin of your item and whether customs duties may apply.

All prices are listed in USD. To view them in your local currency, you can use a currency converter like Xe.com or any similar tool that supports currency conversion.

We’re thrilled to offer wholesale accounts to our valued customers! If you're interested in accessing our wholesale prices and terms, sign up for an account and get approved today.

Our wholesale accounts provide access to discounted pricing, special terms, and exclusive promotions. We offer competitive rates on a wide variety of products, including bulk and specialty items.

To qualify for a wholesale account, we require some business details, such as your business name, tax ID number, and other relevant information. After submitting your application, our team will review it and respond within a few business days.

The minimum order for wholesale purchases is 500 pieces per SKU, unless otherwise stated. You can choose from a range of colors and sizes, and bulk discounts will apply to the total order.

Signing up is easy! Visit our website, click the "Wholesale" tab, and fill out our online application form. Once approved, you'll gain access to wholesale pricing and terms.

Need a large quantity of products fast? Skip the lengthy approval process for bulk orders with Très Elite! Here’s how you can make a quick bulk order:

Steps to Place a Quick Bulk Order:

1. Sign up for an account: First, create an account to easily place orders and access exclusive discounts.
2. Contact us for a quotation: After signing up, reach out for a fast and competitive price quote.
3. Order instantly: Once you’ve received your quote, you can place your bulk order right away with no hassle.

Bulk Ordering Made Easy with Discounted Prices and Terms

• Discounted Prices: Enjoy savings from 10% to 50% off original prices on bulk orders! Note that discounts may not apply to items already on sale or discounted.
• Minimum Order Requirement: A minimum order of 100 to 500 pieces per SKU may be required, depending on the product type. Your final price will reflect the bulk discount, but the minimum order excludes taxes and shipping costs.

Final Sale Policy: All bulk orders are final sale, meaning they are not eligible for returns or exchanges. Should you have any concerns, feel free to contact us for assistance.

We offer shipping to the contiguous 48 states of the USA, Canada, Mexico, Europe, UAE, India, and Vietnam. For other locations, contact us for assistance. Bulk orders qualify for free standard shipping (DDU), but customers are responsible for customs taxes. For express shipping or freight forwarding, please reach out to us for arrangements.

Interested in customizing your bulk items? Contact us for details on minimum order quantities (MOQ) and production timelines.

Promo codes, gift cards, and points are applicable to bulk orders, offering added savings and rewards.

Once your order is placed, cancellations or changes (such as address updates, product size/color adjustments, or quantities) are not allowed. If you need to make a minor change within 60 minutes of placing your order, please contact us immediately, and we will do our best to assist you.

If an item in your order becomes unavailable, we will notify you within 24 to 72 hours. You can choose to replace the unavailable item with a substitute, or we will cancel and refund it.

Refunds for unavailable items will be processed within 10 business days.

• All regular bulk orders qualify for free standard shipping, which typically takes 3 to 7 business days to process and 2 to 6 weeks for delivery. Express shipping is available for an additional fee and usually takes 5 to 7 business days.
• For heavier items or custom orders, processing may take up to two weeks or more, and personalized bulk orders can take up to four weeks. Please be aware that delivery times may vary due to factors beyond our control, such as weather conditions or customs delays.

Express shipping options are available upon request.

We accept payments via PayPal and all major credit/debit cards (Visa, MasterCard, American Express, Discover, JCB). For selected countries, we accept Bill Me Later, C.O.D., or checks. Please note that multiple forms of payment are not accepted for a single order.

• Returns are not accepted on bulk orders, except in cases of damaged or defective items. If you receive a damaged item, please contact us within 24 hours of delivery, providing your order number, a photo, and a description of the damage. Upon verification, we will arrange for a replacement or refund.
• Our warranty covers manufacturing defects but does not include damage caused by accidents, improper care, or normal wear and tear. If an item is found defective due to manufacturing issues, we will provide a replacement at no additional charge.
• Shipping & Handling Fees: Please note that shipping and handling charges are non-refundable for any errors that are not caused by us. If a return or replacement is approved, only the cost of the item will be refunded.

For any further inquiries or to report an issue, please contact our customer service team. We are here to assist you and ensure your satisfaction